Privacy Policy
Updated July 8, 2026
dentistportage LTD ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and safeguard your information when you visit our website, interact with our services, or engage with our dental practices across Southwestern Ontario.
1. Information We Collect
We collect several different types of information for various purposes to provide and improve our service to you.
Personal Information
When you register on our website, request an appointment, or fill out our digital intake forms, we may collect personally identifiable information, including but not limited to:
- Full name, date of birth, and gender
- Residential address and mailing address
- Email address and telephone numbers
- Insurance policy numbers and billing information
- Emergency contact details
Health and Medical Information
As a dental specialty group, we collect sensitive health information necessary for your care. This includes your medical and dental history, current medications, allergies, diagnostic images (X-rays, 3D scans), treatment plans, and clinical notes. This information is collected directly from you, your referring dentist, or other healthcare providers.
Usage Data
We may also collect information on how the website is accessed and used. This usage data may include your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
2. How We Use Your Information
dentistportage LTD uses the collected data for various purposes:
- To provide and maintain our dental services: Ensuring our specialists have the necessary medical history to deliver safe and effective care.
- To notify you about changes to our services: Keeping you informed about updates to our policies, office hours, or clinic locations.
- To allow you to participate in interactive features: Such as our digital patient intake forms and online appointment requests.
- To provide customer support: Responding to your inquiries, verifying insurance coverage, and managing billing.
- To gather analysis or valuable information: Improving our website functionality, patient experience, and operational efficiency.
- To monitor the usage of our website: Detecting and preventing technical issues or unauthorized access.
3. Disclosure of Your Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and advertisers.
We may disclose your personal and health information in the following circumstances:
- Healthcare Operations: Sharing records with your general dentist, referring physicians, or insurance providers to coordinate care and process claims.
- Legal Requirements: If required by law, such as to comply with a subpoena, court order, or applicable healthcare regulations in Ontario and Canada.
- Protection of Rights: To protect and defend the rights or property of dentistportage LTD, or to act in urgent circumstances to protect the personal safety of our patients or the public.
4. Data Security
The security of your personal data and health records is of utmost importance to us. We implement a variety of physical, electronic, and procedural safeguards to protect your information in accordance with Canadian privacy and healthcare legislation. Your data is stored on secure servers, and access is restricted to authorized clinical and administrative staff who need the information to perform their duties.
However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
5. Your Rights and Choices
Depending on your jurisdiction, you may have specific rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal and health records.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact our privacy officer using the details provided below.
6. Retention of Data
We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, or as required by the Royal College of Dental Surgeons of Ontario and other relevant regulatory bodies for the retention of medical records. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
7. Children's Privacy
Our website and services are not directed to individuals under the age of 18 without the consent of a parent or legal guardian. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date at the top. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
dentistportage LTD
12a Kenmore Ave, Scarborough, ON M1K 1B4, Canada
Email: [email protected]
Phone: +14162675271